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FAQ

Do you ship outside of the US?

Yes, we can ship to almost any country worldwide.

Where are your customers located?

Our Customers are located in the following countries at the moment:-

  • USA
  • Albania
  • Anguilla
  • Armenia
  • Australia
  • Belgium
  • Bolivia
  • Bosnia
  • Brasil
  • Canada
  • Cayman Islands
  • Chile
  • Colombia
  • Costa Rica
  • Cyprus
  • Dominican Republic
  • Ecuador
  • Egypt
  • El Salvador
  • France
  • Germany
  • Ghana
  • Grenada
  • Guatemala
  • Hawaii
  • Honduras
  • Hong Kong
  • Ireland
  • Italy
  • Iraq
  • Jamaica
  • Korea
  • Malaysia
  • Mexico
  • Moldova
  • New Zealand
  • Netherlands
  • Nicaragua
  • Nigeria
  • Panama
  • Pakistan
  • Philippines
  • Poland
  • Slovenia
  • South Africa
  • Spain
  • Sri Lanka
  • Sweden
  • Thailand
  • Trinidad
  • Turkey
  • United Arab Emirates
  • UK
  • Uruguay
  • Ukcraine
  • Venezuela
  • Yemen

 

Why are prices not listed on your website?

As our inventory changes so rapidly, it would be impossible to provide up-to-date pricing on our website.

Can you help us find equipment, supplies or parts not listed on your website?

Sure, please call, e-mail or contact us through Live Chat Online.

How can we see photos of equipment that we are interested in?

Send us an e-mail and we will send you a photo.

Is there any warranty on your used equipment?

Most of of our used equipment has been refurbished by our suppliers and comes with a standard 90 day warranty. Equipment listed by independent sellers are sold 'as is'.

Who are your suppliers?

Our suppliers range from large manufacturers names to local hometown suppliers within the US and Internationally, and let's not forget the individual sellers we also support. Our goal is to find whatever you are looking for wherever it is.

What are your Terms and Conditions?

Payment in advance by wire transfer or credit card. International credit card facilities subject to discretion of Management.

What makes doing business with you different from anyone else?

Good Question... Our business is really a service business even though we are selling a product. We provide the service of helping you source ALL your Ophthalmic and Optical equipment and supplies from one place without taking a finder's fee. What you buy from us will be the same price listed from the supplier, and in some instances we may even be better.

How are you able to keep your prices competitive?

Another Good Question... Our overhead is extremely low as we have no inventory costs, drop-ship policies with our suppliers and minimal staff overhead. We are a true Online Business...

Is there anything else that I need to know?

Yes, prices are subject to change. If there is something we have quoted which you you would like to secure, please provide us with a 50% deposit. This is relevant to Used Equipment.